Frequently Asked Questions

Q. What is the promotion?

1. Go to www.nestle-promotions.co.uk/days to be in with a chance to win a Virgin Experience Days voucher code worth £200. Enter your name, email address, county, country and the unique 12-character promotional pack code found inside promotional packs to be in with a chance of winning between 9am – 7pm daily 11.05.20 to 05.07.20.

   An additional 10 prizes to be won in each late entry draw: 06.07.20 – 02.08.20; 03.08.20 – 27.09.20; and 28.09.20 – 11.05.21.

   PLUS, every entry (before midnight on 27.09.20) also receives a single use Virgin Experience Days 20% off discount code.

Q. How long is the promotion running for?

1. The core promotional period will run between 9am – 7pm daily from 11.05.20 to 05.07.20. After the core promotional period, there will still be an opportunity to win one of 10 x Virgin Experience Days voucher codes in each of the 3 late entry draws:

   1. The first late entry draw period will run between 00.00 on 06.07.20 and midnight on 02.08.20.
   2. The second late entry draw period will run between 00.00 on 03.08.20 and midnight on 27.09.20.
   3. The third late entry draw period will run between 12am on 28.09.20 and 11:59pm on 11.05.21.

   PLUS, if you enter before midnight on 27.09.20, every entrant will also receive a single use Virgin Experience Days 20% off discount code.
   Entries, depending on times will be accepted into the relevant promotional draws detailed. Entries are valid for the applicable draw only and will not roll over.

Q. How do I enter the promotion?

1. To enter the promotion, purchase a Nestlé Virgin Experience Days promotional pack (while stocks last), visit www.nestle-promotions.co.uk/days and follow the directions. Enter your full name, email address, county and country of residence and the unique 12-character promotional pack code

   If you are one of our lucky winners of a £200 Virgin Experience Days voucher code (and you entered before 7pm 05.07.20) we will contact you via email within 1 hour to confirm the claim process. There will be a request for further information such as proof of ID and address. Once verified, lucky winners will receive a further email containing their unique experience voucher code redeemable with Virgin Experience Days at www.virginexperiencedays.co.uk; make sure you check your junk folder so you don't miss out!

   If you are a lucky winner of one of our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates, following the same process as the core promotional period.

Q. Do I need to be connected to the internet to enter the promotion?

1. An internet connection (Wi-Fi or 3G/4G) is required to enter on the promotional microsite and for winners to purchase their Virgin Experience Day.

Q. Where can I find my 12-character unique pack code?

1. 12-character unique pack codes can be found on the inside of your promotional pack. Click here to see an example

   Finding your unique code

   

   The 12-character promotional code is printed inside Nestlé® promotional packs.

Q. Which products are included in the promotion?

1. KitKat® 4 Finger Milk 41.5g
   KitKat® 4 Finger Milk 41.5g (Price Marked Pack)
   KitKat® Chunky Milk 40g
   KitKat® Chunky Milk 40g (Price Marked Pack)
   KitKat® Chunky Salted Caramel Fudge 42g
   KitKat® Chunky Peanut Butter 42g
   Aero® Peppermint 36g
   Aero® Peppermint 36g (Price Marked Pack)
   Lion® 50g
   Yorkie® Milk 46g
   Yorkie® Milk 46g (Price Marked Pack)
   Yorkie® Raisin & Biscuit 44g
   Rowntree’s® Fruit Pastilles® 52.5g
   Rowntree’s® Fruit Pastilles® 52.5g (Price Marked Pack)
   Rowntree’s® Randoms® 50g

Q. How often can I enter and how many times could I win a Virgin Experience Days voucher worth £200?

1. You can enter this promotion as many times as you want using a new unique promotional pack code each time, but you can only win a maximum of 2 Virgin Experience Days voucher codes per person throughout the whole promotional period.

Q. Do I have to purchase a promotional product to enter?

1. Unless you are a resident of Northern Ireland, you must purchase a promotional pack to enter the promotion. Once you have purchased a pack, visit www.nestle-promotions.co.uk/days to enter.

Q. I’m a resident of Northern Ireland, how do I enter?

1. If you are a resident of Northern Ireland, you have the option to enter via our no purchase necessary route by sending your name, age, full postal address and email address to: Nestlé Virgin Experience Days Promotion NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY.

   Once the request has been verified, a promotional code will be provided via email, which can then be entered on the microsite in order to enter the promotion. Only one entry per stamped, correctly mailed envelope. A maximum of 2 claims permitted per person throughout the promotion period. No Purchase Necessary applications must be received by the Promoter no later than 30.04.21 to ensure that requests can be processed before the end of the promotion. Only applications received by 28.06.20 will be processed before the end of the core promotional period. Applications received by 13.09.20 will be processed before the 20% off discount offer ends.

Q. I sent in a postal entry from Northern Ireland, but I haven’t received a response. What should I do?

1. Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. I have won a £200 Virgin Experience voucher code and I live in the Channel Isles, Isle of Man or Republic of Ireland. How do I claim my travel allowance?

1. CI, IoM & ROI winners will receive a travel allowance of £400 (CI & IoM) / €400 (ROI) to be spent on travel and accommodation necessary for their chosen experience. Eligible winners will be given further instructions on how to claim their travel allowance, once they have successfully passed verification checks. The travel allowance will be issued either via Paypal, Money Order (€) or cheque (£). Depending on the method of payment, details such as a valid postal address and/or email address may be required.

Q. How old do I have to be to enter?

1. You must be 18 years or older to enter this promotion.

Q. How are winners notified?

1. If you are a winner in the core promotional period, we will contact you within 1 hour via email, to confirm the claim process. There will be a request for further information such as proof of ID and address. Once verified, the consumer will receive a further email containing a unique experience voucher code redeemable with Virgin Experience Days at consumer.services@UK.nestle.com.

   If you are a winner in our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates, following the same process as the core promotional period.

Q. Do I need to keep hold of my promotional wrapper?

1. You should retain your winning pack with the unique promotional pack code and proof of purchase as you may need this to verify a claim.

Q. What details will I need to enter?

1. To enter the promotion, you need to provide your full name, unique pack code, county and country of residence and valid genuine and contactable email address.

Q. I am not in the UK. Can I still enter?

1. Only residents of the UK, Republic of Ireland, Isle of Man and Channel Islands can enter the promotion.

Q. What Prizes are available to win?

1. There are 560 x £200 Virgin Experience voucher codes to be won 9am – 7pm 11.05.20 to 05.07.20. There will be 1 randomly selected winner, per hour, between this time: 10 lucky winners per day. The winners will be drawn hourly each day, during the promotional period, and we will contact winners via email about their prize within 1 hour of the draw.

   An additional 10 prizes are also available to be won in each late entry draw: 06.07.20 – 02.08.20; 03.08.20 – 27.09.20; and 28.09.20 – 11.05.21. The winners will be drawn at the end of each late entry draw and we will contact winners via email about your prize within 2 weeks of each closing dates.

Q. Can I choose my own Virgin experience?

1. If you win a £200 Virgin Experience Days voucher code, you can use this voucher at www.virginexperiencedays.co.uk. Exclusions apply.

   The Virgin Experience Days voucher codes can be used multiple times up to their value and are redeemable against your total Virgin Experience Days basket.

   If the basket exceeds £200 then the winner will be expected to pay any remaining balance.

Q. How long do I have to use my £200 Virgin Experience Days voucher code?

1. All £200 Virgin Experience Days voucher codes won in the core promotional period must be used by midnight on 20.03.21. All £200 Virgin Experience days voucher codes won in the late entry draws must be used by 30.07.21. Your experience will then have a specific time of validity that the experience must be taken before: this is specified at www.virginexperiencedays.co.uk on each experience page under the additional details section.

   After this period, your prize will become invalid.

   The Virgin Experience Days voucher codes can be used multiple times up to their value and are redeemable against your total Virgin Experience Days basket.

Q. How will I receive my prize?

1. All winners of a £200 Virgin Experience Days voucher codes will be notified via email. Please make sure the email you use when entering the promotion is correct as this is how we will notify you about your prize.

   If you are one of our lucky winners of a £200 Virgin Experience Days voucher code (and you entered before 7pm 05.07.20) we will contact you via email within 1 hour to confirm the claim process. There will be a request for further information such as proof of ID and address. Once verified, the consumer will receive a further email containing a unique experience voucher redeemable with Virgin Experience Days at www.virginexperiencedays.co.uk: make sure you check your junk so you don’t miss out.

   If you are a lucky winner of one of our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates, following the same process as the core promotional period.

   If you need to get in touch with Nestlé Consumer Services you can do this either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. How do I use my Virgin Experience Days voucher code?

1. To redeem you £200 voucher code at www.virginexperiencedays.co.uk, please choose the experience/experiences you wish to take and add it to 'My Basket'. When you're happy with your choice, 'Check Out' and complete your delivery and packaging options, here you should select to 'add a gift card' under the payment section and then 'Finish & Pay'. The voucher value will be deduced from your total basket cost.

Q. I haven't received a winner's email, but I think I have won, who should I contact?

1. Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help as we will have a full winners list.

Q. How do I use my 20% off Virgin Experience Days discount code?

1. To redeem the 20% unique discount code at www.virginexperiencedays.co.uk, please choose your experience/experiences and click through to 'My Basket'. When you’re happy with your choice, 'Check Out' and complete your delivery and packaging options, here you should select to ‘add a discount code’ under the payment section and then 'Finish & Pay'. The voucher value will be deduced from your total basket cost. Please note, the 20% unique discount code does not cover premium packaging & postage options, however, email delivery is free of charge.

Q. How long do I have to use my 20% off Virgin Experience Days discount code?

1. If you have entered the promotion before midnight on 27.09.20 you will instantly receive a 20% off Virgin Experience Days discount code: via an online pop up and email. All Virgin Experience Days 20% off voucher codes have an expiry date of 20.03.21. You will have until this date to use the discount code at consumer.services@UK.nestle.com.

   After this period, your discount code will become invalid.

Q. How will I receive my discount code?

1. If you have entered the promotion before midnight on 27.09.20 you will instantly receive a 20% off Virgin Experience Days discount code: via an online pop up and email.
   If you experience any issues with this and need to get in touch with Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. I can’t find my 20% off discount email code?

1. Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we can check this on the entrants’ list.

Q. I'm having trouble entering my details - what should I do?

1. Please make sure you're following all the on-screen directions carefully, and that you're entering all mandatory fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you're still having problems, please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. I’m having trouble reading my unique pack code, who can I contact?

1. Nestlé does not assume any responsibility for promotional pack codes damaged or defaced in the way the product packaging is opened. If you cannot read your unique promotional pack code due to a genuine printing error, you should contact Nestlé Consumer Services either by email at:consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI) and a replacement unique pack code will be sent to you. Any request for a replacement unique pack code must be received by 28.06.20 for the core promotion, 13.09.20 for the first and second late entry draw and by 30.04.21 for the final late entry draw.

Q. The microsite doesn’t recognise my unique pack code or tells me it has already been entered. What should I do?

1. Firstly, make sure you’ve entered your unique pack code exactly as it appears on the pack. If you’ve previously entered this unique pack code, you will be unable to enter again using the same pack code. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at:consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Q. My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?

1. A valid entry has been made if:

   1. You entered a unique pack code on the microsite home page and a confirmation message is displayed. This will include your 20% off discount code if you entered before midnight on 27.09.20. If you are entering after this date, then you will see a thank you message displayed on the screen.
   2. If entered before midnight on 27.09.20 you will also receive a confirmation email with your 20% off discount code.
   3. If you are a winner (and you entered before 7pm 05.07.20), we will contact you via email within 1 hour via email, to confirm the claim process. There will be a request for further information such as proof of ID and address. Once verified, the consumer will receive a further email containing a unique experience voucher redeemable with Virgin Experience Days at www.virginexperiencedays.co.uk. If you are a lucky winner of one of our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates, following the same process as the core promotional period.

   If your computer or the website crashes during this process, please revisit the website and re-enter the same unique pack code again. If the unique pack code you entered was a winning pack code, the website will remember your previous entry and will confirm your win for you. If you were not a winner the first time, then you will get an error message saying that the unique pack code has already been used. This will indicate that you were not a winner with the unique pack code, or that you are not using the same email address that was originally used to redeem the unique pack code.

Q. I haven’t received a win notification email; does that mean I’ve not won?

1. Firstly, please check your email Spam/Junk folder in case the win notification email has inadvertently been filed there. Please note that only winners will receive a winner’s email within 1 hour of the core promotional period. Winners in the late entry draws will receive an email within 2 weeks of each of the late entry closing dates.

Q. The website isn’t loading / working properly. What should I do?

1. Please refresh your browser and try to access the page again. It may be that you need to clear your cache by holding down ‘CTRL’ and pressing ‘F5’; this consists of data stored by your computer to enable similar future actions to be completed quicker. If you experience problems on one device, please try on another. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at:consumer.services@UK.nestle.com or by telephone on Freephone 0080 0 6378 5385 (UK + ROI).

Q. I think I might have entered the wrong email address when entering my details. What should I do?

1. Please contact Nestlé Consumer Services either by email at:consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. I think I might have entered my details incorrectly on the Virgin Experience Days website. What should I do?

1. If you believe you have entered your details incorrectly, please contact the Virgin Experience Days help centre number on 0344 504 0844 within an hour of your booking (office hours are Mon-Fri 9am-5pm) to amend your details.

Q. Can I cancel my prize once I’ve claimed?

1. If you’re selected as a lucky winner, you cannot cancel your prize. However, you can choose not to proceed with your claim and not use your Virgin Experience Days voucher code worth £200. If you do not wish to claim your prize, please advise our Nestlé Consumer Services team either by email at:consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Q. Can I cancel my Virgin Experience Days Experience once I have booked?

1. Once a booking is made with a Virgin Experience Days you have agreed to the Operator’s terms and conditions. Make sure you understand the Operator rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered by Virgin Experience Days in the case of infringement of these rules. A replacement Voucher may be supplied by Virgin Experience Days in the event of cancellation by the participant owing to circumstances beyond their control.

Q. What are Cookies?

1. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

Q. Why are Cookies used on this website?

1. A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

Q. Are my details secure on this website?

1. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

Q. What will you do with the details I provide when entering?

1. The details we ask you for are for communication purposes around this promotion only. We will use them to deliver your prize, and to communicate the status of production with you. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

   Subject to Nestlé’s Privacy Policy, the surnames and counties of verified winners will be available upon request by sending an email to consumer.services@uk.nestle.com with the subject line ‘WINNERS LIST: Virgin Experience Days promotion’, for a period of 3 months following the end of the promotion. When contacting this email address, your request will be actioned in line with Nestlé’s Privacy Policy. If any winner objects to their information being published, then they can contact the Promoter by emailing UKI.dataprotection@uk.nestle.com with the subject line ‘Virgin Experience Days promotion’

Q. For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

1. For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

   • Internet Explorer 11.0
   • Mozilla Firefox 47.0
   • Safari 6.2
   • Google Chrome 51.0

   In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android

Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we’ll be happy to help.